At Ringnes, service really is mobile

"Service is a huge part of the brewery industry", says Roar Ellingvåg, responsible for mobile solutions in Ringnes. "That’s why FieldService from Consafe Logistics has become invaluable. It quickly tells us what co-workers have done earlier on-site, and we can quickly assess if the problem is repetitive and what we have to do." In addition to customer records, FieldService offers technicians an overview of the warehouse status, where the goods are located in the warehouse and what they need to bring on site.

"FieldService enables us to establish a structure in chaos", says Roar as he surveys the warehouse, surrounded by goods and equipment. It also gives the Ringnes technicians an overview of tasks for each day and the coming week. Everything is easily available for review via the unit. All new information regarding equipment or the customer contact person is added after the task is completed, creating a constantly up-to-date customer profile.

"Compared to what we’ve done earlier, this is much better in every possible way", says Knut Gøran Horvei. "We used to take notes by hand and I had to turn from page to page to see what my task of the day was. FieldService is so advanced that I do not have to remember all the details of what I’m going to do. It’s all available right there."

For Roar, FieldService makes everyday routines more effective. "Earlier the customer’s service records consisted of a pile of manually completed reports. Today, all information is available the moment after I’ve saved the data on the handheld unit. The best thing is that the information continues to be available forever."

"The mobile solution was developed by Consafe Logistics specifically for Ringnes and in close co-operation with the company. Consafe Logistics is extremely open to feedback from us and we have shared a good working relationship for over 15 years. Today, no technician in Ringnes could imagine coming to work and not using FieldService", concludes Roar Ellingvåg.

Read more at www.ringnes.no

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