Get a complete, full coverage service agreement
Enjoy piece of mind and focus on your business. The agreement covers administration and logistics
as well as time and material to repair the device. It combines:
a comprehensive service centre agreement which gives you a fixed
cost and guaranteed turnaround time for the entire contract period
24/7 Consafe Logistics Services; RMA administration, Click2Track web
system, online SLA monitoring, freight handling, pre-check device,
prioritized – 1st, 2nd, 3rd line support and much more
- Time for administration of RMA and service logistics is included
- Access to Click2Track 24/7 is included
(Web based service- and asset management system, with statistics)
- Consafe Logistics takes ownership and dialogue with the manufacturer about support issues
- Access to prioritized technical support on national workdays (Sweden) from 8.00 – 16.30 CET.
Case work starts no later than 2 workdays after registration in Click2Track.
- Freight costs are not included, additional fees apply for add-on services.
- Freight handling may be limited in specific regions.
In addition, you can include add-on services:
For detailed specification, please refer to the specification
of each individual service agreement/item number.