Benefit from our add-on services

Image Restore

Consafe Logistics loads the desired image onto the device after service/ repair. The image could for example = e.g be a specific version/ release/build of an embedded OS, a full OS, a firmware and/or applications. Image specification/ definition is agreed in connection with agreement purchase. Per-incident fee for creation/update of the image and storage applies.

Configuration Restore

Consafe Logistics configures the device according to a desired specification. Configuration Restore could be network/ application parameters, lockdown of user interface, software installation etc. The specification/ definition of the configuration is agreed in connection to agreement purchase. Per-incident fee for configuration applies.

Pick-up Service

The Consafe Logistics pick-up service books a transport pick-up for your broken device once an RMA registration is placed in Click2Track. A per incident fee for pick-up services applies.

Pool Handling

Consafe Logistics pool handling keeps devices in stock for exchange and sends them to desired destinations at customer request. The stocked devices are normally purchased and owned by the customer but stocked by us.

A pool device is sent the same day if the RMA is registered, in Click2Track, before 11.00 CET. An RMA registered after 11.00 CET is sent the next national workday (Sweden).

We will add a maximum of two days before sending the replacement device when this is combined with other add-on services such as Image Restore and Configuration Restore. This gives us time to perform the services before sending. An annual fee applies for Pool handling.

The Consafe Logistics Service Center Agreement is purchased for a fixed contract period.

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