Consafe Logistics loads the desired
image onto the device after service/
repair. The image could for
example = e.g be a specific version/
release/build of an embedded
OS, a full OS, a firmware and/or
applications. Image specification/
definition is agreed in connection
with agreement purchase. Per-incident
fee for creation/update of the image
and storage applies.
Consafe Logistics configures
the device according to a desired
Restore could be network/
application parameters, lockdown
of user interface, software
installation etc. The specification/
definition of the configuration is
agreed in connection to agreement
purchase. Per-incident fee for
The Consafe Logistics pick-up
service books a transport pick-up
for your broken device once an
RMA registration is placed in
Click2Track. A per incident fee
for pick-up services applies.
Consafe Logistics pool handling
keeps devices in stock for
exchange and sends them to
desired destinations at customer
request. The stocked devices are
normally purchased and owned by
the customer but stocked by us.
A pool device is sent the same
day if the RMA is registered, in
Click2Track, before 11.00 CET.
An RMA registered after 11.00
CET is sent the next national
We will add a maximum of
two days before sending the
replacement device when this
is combined with other add-on
services such as Image Restore
and Configuration Restore.
This gives us time to perform
the services before sending.
An annual fee applies for
The Consafe Logistics Service
Center Agreement is purchased
for a fixed contract period.